Case Study

Inside Epic Games’ groundbreaking launch of Fortnite Chapter 2

Key results

No. 1
worldwide trend

new followers

minutes of live stream viewed

The opportunity

Tens of millions of people log on every month to do battle on Epic Games’ Fortnite: Battle Royale. Dropped into a post-apocalyptic landscape, players must scavenge for resources while fending off attacks. 

Every 10 weeks, Epic Games (@EpicGames) delivers a new season of weapons, maps, and storylines, each one ending with a “live event” that dramatically alters the nature of the game.

When it was time to launch an entirely new version of Fortnite (@FortniteGame) last fall, Epic knew it had to do something big to keep fans engaged during the downtime required to make the switch. It also knew that gaming is one of the most popular topics on Twitter, and brands that met their internal KPIs were 2.3X more likely to have included Twitter in their launch plans than brands that didn’t.1 So it turned to Twitter to help generate buzz and build awareness for Chapter 2.

The strategy

Gaming inspires more than a billion Tweets each year. Gamers come to Twitter for news about their favorite titles, as well as upcoming announcements. It was the perfect venue for Epic to make a dramatic statement. 

That statement was silence. 

As season 10 drew to a close, Epic took the game completely offline. Players who logged on saw nothing but a black hole in space. When people came to Epic’s Twitter account to find out what had happened, they were treated to a live stream of the black hole. Epic’s Tweet history was gone. The worlds it had created were gone. No one outside Epic knew if Fortnite would ever return. 

So, for the next 36 hours, the Fortnite faithful filled the void with millions of Tweets bemoaning the loss of the game and speculating about the future: 

  • Gaming
  • Mobile Apps
  • B2C
  • Optimize at Scale
  • Case Study
  • Media & Entertainment
  • Creative Canvas
  • Console Gaming
  • North America


Build suspense.

On October 12 at 11am PST, Fortnite teased the end of its current season just 24 hours before an in-game event.


Create mystery.

The next day, Epic took Fortnite offline, collapsing the entire world into a black hole. For the next 36 hours, it live-streamed the black hole on Twitter, leaving fans to speculate about what would happen next.


Return with a splash.

Two days after the marketing event began, Epic launched Fortnite Chapter 2 with full brand video and custom emoji, restoring its Twitter account.


Maintain the momentum.

Epic followed up by Tweeting bonus content around Chapter 2, encouraging fans to uncover hints about the new game from additional videos.

The success

Nearly 13 million people watched more than 50 million minutes of the 36-hour Twitter live stream, making it the most viewed gaming live stream ever on Twitter. It became the number one trending topic on Twitter worldwide, and inspired widespread coverage in both gaming and mainstream media outlets. Within days, Epic Games’ Fortnite account had added another half a million followers. 

Fortnite: Battle Royale Chapter 2 was one of the most extraordinary launches of any kind. It’s more proof that launching on Twitter can pay off for brands that are willing to push the envelope and take risks.

1. Bain & Company, 2019 Launch Marketer Survey, US, n=650


Solutions used

Creative canvas

Brands are connecting with people on Twitter in unique and creative ways. And so can you.

Optimize at scale

Twitter makes multitasking easy with streamlined ways to scale, edit, customize, and manage campaigns.

Related content