Case Study

HSBC UK uses First View and star power to fight fraud on Cyber Monday

Key results

The opportunity

generates millions of Tweets each year, as businesses and brands boast about their best deals, and shoppers discuss their wish lists.

The day can also generate trouble, with fraudsters taking advantage of people who aren’t savvy about shopping online. To help people avoid online fraud, HSBC UK () created a unique video campaign. Knowing that Twitter is where people go to talk about , the bank put its message at the heart of that conversation.

The strategy

partnered with “Countdown” () presenter and Oxford maths graduate Rachel Riley () to show just how sophisticated fraudsters can be, and to share tips for staying safe. On the Saturday before Cyber Monday, Tweeted the campaign’s first video, in which she confesses that she’s bad at maths. This totally convincing confession is actually a fake, created with manipulated sounds and images.

On Cyber Monday, followed up with a video revealing the fakery, and reminding shoppers to be sure before they click. By running a First View, made sure that everyone on Twitter in the UK saw its video in the top ad spot that day, .

To reinforce its message later in the day, and through the lead-up to Christmas, retargeted users who had seen the First View with further video content.

Channel celebrity hype.

Popular presenter sowed the seeds of ’s anti-fraud campaign with a message that would spark deep interest and discussion among her fans, and beyond.

Make headlines on big days.

With its First View on Cyber Monday, ensured its brand was top of mind on the busiest shopping day of the year.

Get more from your video.

Reworking its content for a shorter video, applied best practices: It included a sound-off strategy, with a strong visual message and persistent branding.

Build on new relationships.

By retargeting its original viewers with further content — like this behind-the-scenes video — extended the life of its campaign, and reinforced the connections it had forged.

The success

succeeded in bringing its anti-fraud message to a wide audience on Cyber Monday and into the Christmas shopping season. Its First View video was viewed 3.5 million times, with a 50% VTR (view-through rate) and £0.01 CPV (cost per view). The fraud campaign also generated plenty of positive sentiment for the bank, which was clear from user Tweets and press coverage.

It was important to put HSBC at the heart of all conversation around online fraud. The First View positioned us at the forefront of one of Twitter’s biggest days of the year, and contextual relevance drove our success. Based on the results we achieved, this is something we would look to do again for a campaign of this nature.

Emma Staples, Senior Social Media Manager, HSBC

Solutions used

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