Case Study

LUX Indonesia uses a movie awards event to create buzz for its beauty product launch

Key results

The opportunity

Lux Indonesia (@Lux_ID), the market leader in Indonesia’s beauty soap category, wanted to create maximum buzz around the launch of its Lux Whitening Body Wash. With well-established players already dominant in the skin-lightening market segment, @Lux_ID needed to create an effective campaign that got people talking. The brand used its partnership with the Indonesian Movie Awards 2015 (IMA 2015) as its launch platform. It then created a fun, engaging Twitter celebrity campaign to ramp up the conversation.

The strategy

@Lux_ID partnered with RCTI (@OfficialRCTI), one of the biggest national TV channels in Indonesia, for a content tie-in with its IMA 2015 TV program. The partnership gave @Lux_ID ownership of the red carpet, which it transformed into the Lux White Carpet. It encouraged brand ambassadors, celebrities and TV presenters to dress in white. As they walked on the white carpet, the celebrities took selfies with the Twitter Mirror, an iPad in a mirror-like casing, and posted them using @Lux_ID’s #White2Impress hashtag. The selfies were then used for a series of Promoted Tweets.

Generate conversation with creative content.

@Lux_ID’s Twitter Mirror allowed celebrities to share their selfies in real time. The selfies also were used in Promoted Tweets that aligned the brand with Indonesia’s top stars and boosted awareness of @Lux_ID’s new product range. The brand owned the conversation by using the #White2Impress hashtag.

Use correct channels for the target audience.

@Lux_ID’s target audience — women aged 18 to 35 — are active Twitter users and avid followers of celebrity news. The brand used Twitter’s real-time nature to create buzz around the awards event. The selfie campaign allowed @Lux_ID to create an association with fame and beauty in the minds of its audience.

Amplify the message with clear targeting.

@Lux_ID built its campaign around #IMA2015 and #White2Impress and shared photos of the awards event in Promoted Tweets. It also used keywords like ‘awards’ and ‘movies’, and targeted the followers of brand ambassadors Bunga Citra Lestari (@bclsinclair) and Sherina Sinna (@sherinasinna) and of news outlets @detikcom and @cinema21.

The success

The campaign achieved an engagement rate of 12.5%, six times higher than its target, with a cost per engagement of IDR 682 (US$0.05). The brand saw its followers increase by 39% to more than 10,000, and boosted brand awareness for its new product.

Celebrities have large followings and deep engagement within Twitter, so Twitter became the right platform for us to drive conversation about our new Lux Whitening range. … Twitter provided us with the opportunity to create buzz and have a conversation with the fans during the Indonesian Movie Awards.

Oky Andries, Senior Brand Manager, Lux Indonesia

Solutions used

Audience targeting

You want your message to be heard by the right person. Twitter's targeting capabilities ensure it will be.

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Creative Canvas

Brands on Twitter are connecting with users in unique and creative ways every day. And so can you.

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